Refund and Returns Policy for Ivy Jewelry Shop

Effective Date: November 22, 2024

Thank you for shopping with Ivy Jewelry Shop. We want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied, we are here to help. This Refund and Returns Policy outlines the terms and conditions for returning or exchanging items purchased from our online store, goldenopals.com.

By purchasing from Ivy Jewelry Shop, you agree to the terms of this policy. Please read it carefully before making a purchase. If you have any questions or concerns, feel free to contact us at info@goldenopals.com.

1. Eligibility for Returns and Refunds

We accept returns and offer refunds under the following conditions:

a. Time Frame:

  • Returns must be initiated within 30 days from the date of delivery. If you are not satisfied with your purchase, please contact us within this period to request a return or exchange.

b. Product Condition:

  • The item(s) must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging, with all tags, labels, and accessories intact.

c. Exclusions:

  • Custom or personalized items, including engraved jewelry or items made to special order, are non-returnable and non-refundable unless they are defective.
  • Items marked as “final sale” or “clearance” are not eligible for return or refund.

2. How to Return an Item

If you wish to return an item, please follow these steps:

a. Contact Us:

  • Reach out to us at info@goldenopals.com or call our customer service hotline at 716-945-5931 to initiate the return process. Please provide your order number and details of the item(s) you wish to return.

b. Return Authorization:

  • Once we receive your return request, we will send you a Return Authorization (RA) Number along with instructions on how to return the item. Please ensure that the RA number is included with your return package.

c. Packaging the Return:

  • Carefully pack the item(s) in its original packaging or similar protective packaging to prevent damage during transit. Include any accessories, certificates, or documentation that came with the product.

d. Shipping the Return:

  • You will be responsible for the return shipping costs, unless the item is defective or we made an error with your order. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee the safe arrival of returned items without tracking information.

e. Return Address:

  • Ship the returned items to the following address:
    • Ivy Jewelry Shop Returns
    • 53 Eagle St #E7
    • Salamanca, New York (NY)
    • Zip Code: [Please add your ZIP code]

3. Refund Process

Once we receive and inspect the returned item(s), we will process your refund. Please note the following:

a. Refund Method:

  • Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider’s processing times.

b. Restocking Fee:

  • A restocking fee of 10% of the purchase price may be applied to returns. This fee helps us cover the costs of processing and handling returned items. Restocking fees are waived for defective or damaged items.

c. Partial Refunds:

  • If the returned item is missing accessories, parts, or has been damaged by misuse, a partial refund may be issued.

d. Shipping Fees:

  • Original shipping costs are non-refundable, unless the return is due to an error on our part, such as sending the wrong item or a defective product.

4. Exchanges

We currently do not offer direct exchanges through our website. However, if you would like to exchange an item for a different size, color, or style, we recommend returning the original item for a refund and placing a new order for the desired item.

To initiate an exchange:

  1. Follow the return process outlined above.
  2. Once your return is processed, you can place a new order on our website for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, we sincerely apologize. We want to make things right. Please follow these steps:

a. Report the Issue:

  • Contact us within 7 days of receiving your order at info@goldenopals.com or call 716-945-5931. Provide your order number, photos of the damaged or defective item, and a description of the issue.

b. Return Shipping for Defective Items:

  • If the item is defective or damaged, we will cover the cost of return shipping. Once the item is returned, we will provide a full refund or send you a replacement, depending on your preference and availability of the item.

6. Late or Missing Refunds

If you haven’t received your refund after the processing time, please check the following:

a. Bank or Credit Card Company Processing Time:

  • Refunds may take several days to process, depending on your bank or credit card provider. Please allow 5-10 business days for the refund to reflect in your account.

b. Contact Us:

  • If after waiting the appropriate time, you still have not received your refund, please contact us at info@goldenopals.com or call 716-945-5931 for assistance.

7. Customer Support

If you have any questions about our Refund and Returns Policy, or if you need assistance with a return, please don’t hesitate to reach out to our customer support team. We are here to help you with any issues you may encounter.

  • Email: info@goldenopals.com
  • Phone: 716-945-5931
  • Address: 53 Eagle St #E7, Salamanca, New York (NY)

We appreciate your business and look forward to providing you with beautiful jewelry and exceptional service. Your satisfaction is our priority.

Website: goldenopals.com
Hotline: 716-945-5931
Address: 53 Eagle St #E7, Salamanca, New York (NY)
Email: info@goldenopals.com