Sales Policy for Ivy Jewelry Shop

Effective Date: November 22, 2024

Welcome to Ivy Jewelry Shop, your trusted destination for high-end jewelry and accessories. Our aim is to provide exceptional products and customer service to enhance your experience. Below you will find our comprehensive sales policy, which outlines all the key details about purchasing from us. Please read this policy thoroughly before placing any orders.

Website: goldenopals.com
Hotline: 716-945-5931
Address: 53 Eagle St #E7, Salamanca, New York (NY)
Email: info@goldenopals.com

1. Order Placement

At Ivy Jewelry Shop, we strive to provide a seamless and secure shopping experience. To place an order, simply browse our website at goldenopals.com, select your desired items, and proceed to checkout. During checkout, you will be prompted to provide essential details, including your shipping address, payment information, and any special instructions for delivery. We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment systems.

Important Note:

  • All prices listed on our website are in USD.
  • By placing an order, you confirm that the payment information provided is accurate and up to date.
  • Orders are processed once payment is confirmed, and you will receive an email confirmation once your order is successfully placed.

2. Product Availability

We make every effort to ensure that the items listed on our website are available for immediate purchase. However, due to the nature of high-end jewelry, stock availability may fluctuate. If a product is out of stock or unavailable, you will be notified as soon as possible and given the option to backorder or choose an alternative item.

Backorder and Pre-order Policy:

  • Some exclusive pieces may be available for pre-order. In such cases, we will provide an estimated shipping date, and the item will be shipped as soon as it becomes available.
  • For out-of-stock items, we offer a backorder option. You can choose to receive an email notification when the item is back in stock.

We value your satisfaction, and if there is a delay in processing your order, we will contact you promptly to resolve the situation.

3. Pricing and Promotions

At Ivy Jewelry Shop, we offer competitive pricing for all of our jewelry and accessories. Our prices reflect the premium quality, design, and craftsmanship that go into each piece. We also occasionally offer discounts and promotional deals, which will be advertised on our website and through our newsletters.

Discounts and Promotions:

  • Promotional offers are subject to change and may have specific terms and conditions.
  • Discount codes must be applied at checkout to receive the promotion.
  • Discounts cannot be applied to previously purchased items or in combination with other offers unless explicitly stated.

Please check our website regularly for any upcoming sales and promotions to take advantage of exclusive offers.

4. Shipping and Delivery

We provide domestic and international shipping to ensure that your jewelry reaches you securely and promptly. Our standard shipping method is via trusted carriers, and shipping fees will be calculated during checkout based on your location.

Domestic Shipping:

  • Orders within the United States typically take 3-7 business days to be processed and shipped, depending on availability and location.
  • Expedited shipping options are available at an additional cost for faster delivery.

International Shipping:

  • We also offer international shipping to select countries. International orders may be subject to customs duties, taxes, and import regulations, which are the responsibility of the customer.

Shipping Confirmation: Once your order has shipped, you will receive a tracking number via email, so you can track the progress of your delivery.

5. Returns and Exchanges

We want you to love your purchase from Ivy Jewelry Shop. If, for any reason, you are not satisfied with your order, you can request a return or exchange within 30 days of receiving your items.

Return and Exchange Process:

  • Returns are accepted only if the jewelry is unused, in its original packaging, and in the same condition it was received.
  • To initiate a return or exchange, please contact our customer service team at info@goldenopals.com. You will receive detailed instructions on how to return your item.
  • Refunds will be processed to the original payment method once the item is returned and inspected.
  • The cost of return shipping is the responsibility of the customer, unless the item is defective or incorrect.

Non-Returnable Items:

  • Custom or personalized jewelry pieces.
  • Items that have been altered, resized, or damaged.

We take great care in packaging and inspecting our products before they are shipped, so we encourage you to inspect your items upon receipt. If you receive a defective or incorrect item, please contact us immediately for a resolution.

6. Customer Support and Assistance

At Ivy Jewelry Shop, we are committed to providing exceptional customer service. If you have any questions or need assistance with your order, please don’t hesitate to reach out to us. Our dedicated customer support team is available via phone, email, or live chat on our website.

Contact Information:

Our customer support team will respond to your inquiries as quickly as possible, typically within 1-2 business days.

7. Security and Privacy

Your privacy and security are our top priorities. We utilize the latest encryption technology to protect your personal and payment information during checkout. Additionally, we do not share your personal data with third parties without your consent, except for the necessary shipping and order fulfillment processes.

Privacy Policy:

  • To learn more about how we collect, use, and protect your data, please refer to our detailed Privacy Policy.

8. Disclaimer and Limitations of Liability

Ivy Jewelry Shop takes all reasonable steps to ensure the accuracy and reliability of the content on our website. However, we cannot guarantee that all information, including product descriptions, prices, and availability, is error-free. We reserve the right to correct any errors at our discretion.

Limitation of Liability:

  • Our liability is limited to the purchase price of the product(s) purchased. We are not responsible for any indirect, consequential, or punitive damages arising from the use of our products or website.

Thank you for choosing Ivy Jewelry Shop! We are dedicated to providing you with the finest jewelry and accessories, ensuring a premium shopping experience. Should you have any questions, please feel free to contact us.

Explore our collection today at goldenopals.com.